Help Center

Coupinko Tracking is software for running an affiliate or partner program. You add offers, partners send traffic through tracking links, the platform records every click and sale, and you approve and pay your partners from one place.

• Affiliate and CPA networks that connect advertisers and publishers.
• Brands and stores with their own affiliate or partner program.
• Agencies that run programs for several clients.
• Coupon, cashback and deal sites.
• App, SaaS and e-commerce companies with a referral or partner program.

It is not a tool for tracking your own ad spend as a media buyer.

• Workspace: your own private copy of the platform, with its own web address, data and settings.
• Admin: the owner of the workspace (you, the customer who signed up).
• Advertiser: a brand that pays for results. If you are a brand running your own program, you can add yourself as the advertiser.
• Affiliate (also called partner or publisher): a person or company that promotes offers and earns commission.
• Employee: a member of your staff with limited access.

1. Open the main website and click Start free trial.
2. Enter your name, company or network name, email and a password.
3. Open the email we send you and click the confirmation link.
4. Wait about a minute while your workspace is built. You are signed in automatically.

No credit card is needed. The trial lasts 14 days.

No. You only add a card when you choose a plan.

Yes. On the sign-up page choose Buy a plan, pick the plan and billing period, and pay securely with Stripe. Your workspace is created as soon as the payment is confirmed.

Check your spam or junk folder and search for the sender name. Make sure you typed your email correctly. If it still does not arrive after a few minutes, contact us from the Contact page and include the email address you used.

Your workspace has its own address, for example yourname.coupinko.com. Sign in there with your email and password. If you forget the address, open the main website, click Sign in, and enter your email. We send you the address.

On your workspace sign-in page click Forgot password and enter your email. You will get a link to choose a new one. Check spam if it does not arrive.

Yes. The first page you see (Dashboard) has a Get started checklist: add your company logo and name, add an advertiser, create your first offer, invite or approve an affiliate, and receive your first click. You can hide the checklist when you are done.

There is a language selector at the top of every panel. Choose your language there.

Yes. The free trial gives you the full platform for 14 days with no card. You can also book a demo from the main website and we will show you around.

Each workspace is one separate network or program with its own data. If you need separate programs, for example one per client, create a separate workspace for each, with its own email and trial or plan.

Your company or program name, at least one offer (a destination page and the payout), and a way for the advertiser's site or app to send a postback when a sale happens. The Get started checklist walks you through it.

Yes. Give them the postback address shown on your offer page. It is a normal web address that needs the click ID, so it is usually a short job.

No. It runs in your web browser. There is nothing to install on your computer.

Current versions of Chrome, Edge, Firefox and Safari, on a computer, tablet or phone.

Your email, your password and the answer to the short security question shown under the password (for example 5 + 8 = ?). Tick Remember Me if you are on your own device, then click Login.

It is a quick check that you are a person and not a robot. Type the answer as a number. Click the small refresh icon beside it to get a new question.

The question may have expired. Click the refresh icon, answer the new question and try again. Type digits only, with no spaces or letters.

It keeps you signed in on that device for longer. Do not use it on a shared or public computer.

On the sign-in page click Affiliate Signup, fill in the form and click Register Account. You must tick the Terms and Conditions box.

On the sign-in page click Advertiser Signup, fill in the form and click Register Account.

Company name, your full name, phone, Skype, email address, a password (typed twice), address, city, state or region, country and ZIP or postal code. The network may also add its own extra questions.

So the network can contact you and pay you correctly. Only the network you register with sees these details.

It is a question set by the network you are joining, for example where and how you plan to promote offers. Answer it clearly: it helps them approve you faster.

1. You receive an email. Click the link in it to verify your address.
2. Your application is then sent to the network for approval.
3. When the network approves you, you can sign in and start.

Usually one of two things: you have not clicked the verification link in your email yet, or the network has not approved your application yet. Check your spam folder, then wait for approval or contact the network.

It depends on the network. Each network reviews its own applications. If you are waiting a long time, contact them directly.

Yes. Open your account page in your panel (Account or My Account) to update your details and password.

On your own dashboard: admins see the admin dashboard, affiliates the affiliate dashboard, advertisers the advertiser dashboard and employees the employee dashboard.

Open Security (2FA) and then Login sessions. You can sign out one device or all other devices.

Change your password at once, turn on two-factor sign-in, and sign out all other devices under Security (2FA) > Login sessions.

Each network is separate, with its own accounts. You can register on several networks and use the same email on each.

Check that every required field is filled, the two passwords match, a country is chosen and the Terms and Conditions box is ticked. The form highlights what is missing.

Your workspace is paused, not deleted. Your data stays safe. Choose a plan on the Plan & Billing page and everything switches back on at once. You get reminder emails before the trial ends.

1. Sign in as admin.
2. Open Settings > Plan & Billing.
3. Pick a plan and Monthly or Yearly, then click Subscribe (or Switch if you already have one).
4. Pay on the Stripe page.

Each plan has a monthly limit of tracked clicks and conversions, and a limit on how many offers, affiliates, advertisers, employees and domains you can have. The Plan & Billing page shows how much you have used, with a coloured bar.

You get a warning at 80% and again at 100%. Tracking continues for a small grace margin, then stops for that limit until you upgrade or the month renews. There are no hidden overage charges.

Contact us. Limits can be raised for a specific customer on request.

On Plan & Billing click Manage card, invoices or cancel. This opens Stripe's secure page where you can update your card, download invoices and change your billing details.

The Plan & Billing page shows a message to update your card. Update it on the Stripe page. We retry the payment, and your workspace stays usable for a short grace period. If the payment still fails, the workspace is paused until it is fixed.

Open Plan & Billing > Manage card, invoices or cancel and cancel the subscription. Your workspace keeps working until the end of the period you already paid for.

Refunds are handled case by case. Contact us from the Contact page with your workspace name and the reason.

On Plan & Billing under Your data click Raw Data Export. You can also use Reports & Insights > Raw Data Export to download your clicks and conversions.

1. Cancel your subscription first (if you have one).
2. Open Plan & Billing and click Delete this workspace.
3. Type your password and the workspace name to confirm.

Your workspace is closed and permanently removed after 7 days. During those 7 days you can contact us to cancel the deletion. Download your data before you delete.

No setup fees and no long contract. You pay the plan price for each month or year and can cancel any time.

Yearly billing is one payment for the whole year; monthly billing is one payment each month. The price for each is shown on the pricing page and in Plan & Billing.

Yes, at any time from Plan & Billing. Upgrades take effect straight away.

Payments are made securely through Stripe. You see the available payment options on the Stripe page when you subscribe.

If tax applies in your country, it is shown at checkout and on your invoice.

Yes. Stripe emails you a receipt for each payment, and you can download invoices any time from Manage card, invoices or cancel on the Plan & Billing page.

Open Manage card, invoices or cancel on Plan & Billing and update your billing details on the Stripe page.

Every tracked click and every recorded conversion in the month counts. The Plan & Billing page shows your numbers so far and when they reset.

At the start of each month. The bar on the Plan & Billing page goes back to zero.

Start with the free trial, then choose the smallest plan whose limits cover your monthly clicks, conversions, offers and affiliates. You can upgrade whenever you outgrow it.

Your workspace keeps working until the end of the paid period. After that it is paused. Your data is kept, so you can come back by choosing a plan, unless you delete the workspace.

1. Open Settings > Company.
2. In the Branding card upload your Company logo and your Favicon (the small icon in the browser tab).
3. Press Save.

Your logo then shows in the menu, on the sign-in pages and on affiliate and advertiser panels. Use a PNG, JPG, WebP or GIF.

Open Settings > Company. You can change the name, support email, default timezone, default currency, referral commission percentage, minimum withdrawal, pending payment days, the page visitors are sent to when a link is not valid, and how long click data is kept.

It is the smallest balance an affiliate must have before they can request a payout. Set it in Settings > Company.

Open Settings > Email and enter your mail server details (host, port, encryption, username and password), then the sender name and address. Use Send test email to check it. You can also choose Use server defaults to go back to the standard sender. Your password is stored encrypted and never shown again.

Open Settings > Payment Methods and add the methods you support, such as PayPal or bank transfer, and the details you need from affiliates.

Yes. Open Settings > Signup Questions and add the questions you want. New affiliates answer them when they register.

Open People > Add Employee, enter their details and choose which things they may do (for example view reports, approve conversions, use the fraud tools). Employees only see what you allow.

1. Open Offers & Tracking > Domains.
2. Add your domain.
3. In your domain provider's DNS settings, point the domain at the platform address shown on that page (a CNAME or A record).
4. We check the setting automatically every few minutes. When it is correct, the domain is marked verified.

DNS changes can take from a few minutes up to a day to spread. The number of domains you can add depends on your plan.

Open Settings > Security (2FA), scan the code with an authenticator app (such as Google Authenticator) and enter the 6-digit code. From then on you need the code each time you sign in. Every user (affiliates, advertisers, employees) can turn it on for their own account.

Yes. Use People > Import Users for affiliates and advertisers, Offers import for offers, and Protection & Tools > Import Conversions for past conversions. They take spreadsheet files (CSV).

1. Add your logo and company name (Settings > Company).\n2. Check currency and timezone.\n3. Add payment methods you will use to pay affiliates.\n4. Set up your sending email (Settings > Email).\n5. Create your first offer.

The one you mainly pay affiliates in. Offers can still use other currencies. You set exchange rates under Settings > Currency.

The default timezone set in Settings > Company. Daily numbers are cut at midnight in that timezone.

It is the web address your workspace uses, for example https://yourname.coupinko.com. Links in emails use it. Change it only if you have set up your own domain.

Switch it off in Settings > Company.

Set the number of days under Settings > Company (click retention). Older detailed click records are removed automatically to keep things fast. Daily summaries in your reports are kept.

It is the page visitors are sent to when a link is not valid, for example when an offer has ended. Set it in Settings > Company.

Only if you allow it. Employee permissions decide what they can see and do, so you can keep payments and settings to yourself.

Open People > Employees, open the person and change their status, or delete them. They lose access straight away.

Not yet. The screens use the word affiliate. Your partners just see their own panel.

Open Settings > Company, upload a new logo and press Save. Use Remove to go back to the default.

An offer is something affiliates can promote, for example 'Sign up for the app' or 'Buy anything in the store'. It has a destination page, a payout for affiliates, optionally revenue from the advertiser, and rules such as countries and caps.

1. Open Offers & Tracking > Create Offer.
2. Enter the title, choose the advertiser and category, and the default campaign URL (where visitors are sent).
3. Set the payout (what the affiliate earns) and, if you track it, the revenue (what the advertiser pays you).
4. Choose who can see it and set any targeting or caps.
5. Save. The offer is now available to the affiliates you allowed.

Payout is what the affiliate earns for a result. Revenue is what the advertiser pays you for the same result. The difference is your margin. A brand running its own program can set only the payout.

Both. Enter a fixed payout, or use Percent Payout and Percent Revenue so the amount follows the sale value sent by the advertiser.

Yes. Goals let one offer pay differently for different events, such as a free signup, a purchase or an install. Each goal has its own payout and revenue.

Under Offer Permission/Visibility choose Public (anyone can promote), Ask for permission (affiliates apply and you approve in Offer Applications) or Private (invite-only).

In the offer's targeting section choose the countries and states, devices and browsers that are allowed. Traffic from other places is not counted.

Caps limit how much an offer can receive: a daily click cap, a daily conversion cap, a total click cap and a total conversion cap. You can auto-pause the offer when it reaches the total cap, and send extra traffic to a Cap Fallback Offer instead.

Affiliates open the offer in their panel and copy their own tracking link. It already contains their ID. They can add up to ten sub IDs (Aff Sub 1 to 10) to track their own sources.

If you switch on Deep Linking for an offer, an affiliate can add a destination page to their tracking link so the visitor lands on a specific product or page on your site instead of the default page.

• Smart Links send each visitor to the best offer for their country and device, with one link.
• Landing Pages let you create pages and rotate between them.
• Short URLs turn long tracking links into short ones that are easy to share.

Yes. In the offer you can turn on Block Known Bots, set a Duplicate Click Threshold, set a minimum and maximum time between click and conversion, and choose how conversions from the same IP are treated.

Yes. Use Expire Date on the offer. After that date the offer stops accepting traffic. You can also choose a Redirect Offer to send visitors to instead.

Coupons are discount codes you share with affiliates next to an offer. A Product Feed is a list of products that affiliates can use to build their own pages.

Open the offer. The tracking URL and the postback address for that offer are shown on its page. Affiliates get their own copy of the link in their panel.

It is the advertiser's web page where visitors land. The platform adds the click ID and affiliate details when it sends the visitor there.

A page affiliates can open to see the offer, without being tracked.

Open the offer and change its Status to inactive. New clicks stop being sent to the advertiser.

Use Custom Payout on the offer to set a different payout for a chosen affiliate.

Yes. Create separate offers for each country with the right targeting and payout, or use goals for different events.

Groups collect offers together so you can give a whole set of offers to certain affiliates in one step.

Categories help affiliates find offers. They can filter the offer list by category.

Use affiliate tiers or commission tiers so payouts rise as a partner reaches the thresholds you set.

Extra traffic is not counted. If you set a Cap Fallback Offer, visitors are sent there instead of being lost.

Yes. Use the offer import to upload a spreadsheet of offers.

Yes. Set Conversion Approval to manual and approve each conversion yourself, or to auto if you trust the source.

They are the shortest and longest time allowed between the click and the conversion. A conversion that happens too fast or too slowly can be treated as suspicious.

An impression pixel counts when an image or page loads. A conversion pixel on a thank-you page can record a sale. Postbacks are safer than pixels, so use them when you can.

Yes. When creating or editing an offer, open Schedule & Advanced Targeting. Set a go-live date and time, choose the days of the week it runs, and an hour window (overnight windows such as 22:00 to 06:00 work). Clicks outside the schedule go to the affiliate's fallback link.

Country, state (India), device, browser, operating system (Windows, macOS, iOS, Android, Linux, ChromeOS), browser language, and an Exclude countries list that blocks specific countries even when no country targeting is set. Visitors who do not match go to the affiliate's fallback link.

Fill in Terms & traffic rules and KPI / quality notes on the offer. Affiliates see them in a Traffic rules card on the offer page, together with the schedule and targeting.

A postback (also called server-to-server tracking) is a message sent from the advertiser's website or app to the platform when a sale or signup happens. It tells us which click led to the result so the right affiliate is credited.

The advertiser's system calls a tracking address on your domain and sends the click ID it received. Optionally it also sends the sale amount, the goal, an order ID and the customer's email. The exact ready-to-copy address for each offer is shown on the offer page. Give it to your advertiser or developer.

Every click gets a unique ID. When the visitor reaches the advertiser, the advertiser stores that ID and sends it back in the postback. That is how a sale is matched to the affiliate.

• Use a secret token or an IP allow-list for postbacks.
• Send an order ID so the same order is never counted twice.
• Use the click simulator to test.

Use Protection & Tools > Test Center before you send traffic to an offer:

1. Pick the offer and an affiliate, then press Run full test.
2. It checks the offer set-up, opens the advertiser's tracking link, sends a real test click through your tracking link, sends a real advertiser postback, repeats it to prove duplicates are blocked, and shows the postback the affiliate would receive.
3. The result says READY or lists exactly what to fix. The test click and conversion are rolled back: nothing is saved and nobody is paid.

Also useful: Link Health checks every offer's tracking link and shows each redirect step, and the Click Simulator shows which rule would stop a click.

In the affiliate panel open Integrations > Postback, enter the address of their tracker and use the tokens listed there, such as {offer_id}, {payout}, {country}, {aff_sub}, {aff_click} and {sale_amount}. We call their address every time they earn a conversion.

Yes, through postbacks. Your attribution provider or backend sends install and event postbacks, including device IDs. The platform does not provide its own mobile SDK.

Yes. Affiliates can create API keys under Integrations > API Keys and use them to pull their own data. They can also use an Offer Feed to get a list of offers.

A pixel runs in the visitor's browser and can be blocked. A postback is sent between servers, so it is more reliable. Use postbacks whenever the advertiser's system can send them.

The click ID, and optionally the sale amount, the order ID, the goal and the customer's email. The ready-made address on your offer page already shows where each goes.

It tells the platform which goal of the offer the conversion belongs to, for example registration or purchase. Each goal can have a different payout.

For percentage payouts and for reports of order value. The payout is worked out from the amount you send.

Send an order ID with every postback. The platform ignores a second postback with the same order ID.

Turn on a secret token, or only allow the advertiser's server IP addresses, so nobody else can send fake conversions.

{offer_id}, {payout}, {currency}, {country}, {region}, {city}, {click_ip}, {conversion_ip}, {sale_amount}, {aff_click}, {source} and {aff_sub} to {aff_sub5}. They are replaced with real values when the postback is sent.

In Offers & Tracking > Postback there is a log of postbacks, so you can see what was received and why something was rejected.

You can send the postback to any tool that accepts a web address. Use the tokens to pass the values it expects.

Send a customer ID in the postback. The Customer LTV report then shows the value of each customer over time.

Put these in the offer's tracking URL and we fill them in on every click:

• IDs: `{click_id}`, `{aff_id}`, `{offer_id}`, `{offer_name}`, `{goal_id}`
• Sub IDs: `{sub1}` to `{sub10}` (`{aff_sub1}` also works)
• Visitor: `{ip}`, `{country}`, `{region}`, `{city}`
• Device: `{device_type}`, `{device_name}`, `{os}`, `{os_version}`, `{browser}`, `{browser_version}`, `{user_agent}`

The offer pages have a list of buttons you can click to copy each one.

Send `click_id` plus any of: the payout/commission, `sale_amount`, `order_id`, `goal_id`, `customer_id`. Common alternative names also work: `clickid`, `cid` and `transaction_id` for the click ID; `commission` and `payout` for the commission; `amount` and `order_amount` for the sale amount; `event_id` and `goalid` for the goal.

• Click and offer: `{click_id}`, `{aff_id}`, `{offer_id}`, `{offer_name}`, `{goal_id}`, `{event}`, `{status}`, `{conversion_id}`
• Your sub IDs: `{aff_sub1}` to `{aff_sub10}`
• Amounts: `{payout}`, `{currency}`, `{sale_amount}`, `{order_id}`
• Visitor and device: `{ip}`, `{os}`, `{os_version}`, `{browser}`, `{device_type}`, `{device_name}`
• Times: `{click_time}`, `{conversion_time}`

Values are safely encoded, so a sub ID with special characters cannot break the link. Revenue is never sent to affiliates.

Ten. Affiliates add `aff_sub1` to `aff_sub10` to their tracking link. Each one is saved with the click, passed to the advertiser as `{sub1}` to `{sub10}`, returned in the affiliate postback, and available in the reports.

IP address, country, region, city, device type (Desktop, Mobile, Tablet), device model, operating system and version, browser and version, and the full user agent.

Make sure the advertiser sends back the same `click_id` we passed to them. If they only have a pixel, we match the latest click from the same IP and browser, but a `click_id` is always more accurate.

Open Postbacks, press the paper-plane button on a postback, and we call your URL once with your latest real click (or sample values if you have none yet). You see the exact URL called and the response. Every test is saved in the postback's log, and failed deliveries can be sent again with Re-send.

Yes. Add a postback with the event approved, rejected or pending. Whenever a conversion changes to that status after it was first recorded, your URL is called with `{status}` and `{event}` filled in. Postbacks for other events are not affected.

They register on your sign-up page and confirm their email. Their application then waits for your approval. You can also add them yourself from People > Add Affiliate or import them.

Open People > Affiliates, open the person and change their status. Blocked affiliates cannot sign in or earn.

Tiers reward your best affiliates with better payouts automatically when they reach thresholds you set. Manage them in People > Affiliate Tiers and Money > Commission Tiers.

Affiliates upload documents under Account > KYC Documents. You review, approve or reject them in People > KYC Documents.

Open People > Add Advertiser. The advertiser gets their own panel to add offers, see performance and view invoices. If you are a brand running your own program, add your own company as the advertiser.

Yes. Admins can sign in as a user to help them. Every use is recorded in Protection & Tools > Impersonation Log.

Labels are tags you put on people to group them, for example 'top performer' or 'review later'.

Affiliates can bring in other affiliates and earn a referral commission. The percentage is set under Settings > Company (Referral Commission). Affiliates see their referrals under Earnings > Referrals.

Use Protection & Tools > Mail Room to send updates, and Support > Support Tickets to answer questions that partners send you.

No. Each affiliate sees only their own clicks, conversions and earnings.

Advertisers see their own offers and results. They do not see affiliates' personal details.

Use People > Add Affiliate to create the account, or share your affiliate sign-up page link so they register themselves.

In the affiliate's profile choose their manager. The affiliate then sees that manager's contact details in their menu.

Open People > Import Users, download the sample file, fill it in and upload it.

The affiliate can use Forgot Password on the sign-in page. You can also open their profile and set a new password.

Open the affiliate's profile or use the Performance and Conversion reports filtered by that affiliate.

Open the profile of the affiliate and delete the account. Consider blocking instead if you may want their history later.

Yes. Use the Mail Room to send an email update.

• Pending: recorded, waiting for your check.
• Approved: confirmed, the affiliate can be paid.
• Declined: rejected (for example a cancelled order or fraud). It is not paid.

You can set each offer to approve automatically or to wait for manual approval.

Open Reports & Insights > Conversion or Conversion Logs, select the conversions and approve or decline them. Every change is recorded.

A scrub rate holds back a share of conversions for an offer or an affiliate. They show as declined to the affiliate and you can reverse them later.

1. The affiliate requests a withdrawal from Earnings > Payments once their approved balance reaches your minimum.
2. You review it in Money > Payments.
3. You pay them outside the platform (for example PayPal or bank transfer) and mark it paid.

Use Money > Payout Batches. Select what to pay and export a PayPal Mass Pay or Wise bulk file in one click, then mark the batch paid or release it.

No. The platform records and calculates what is owed and prepares the files. You send the money from your own PayPal, bank or Wise account.

You can create invoices for advertisers from real conversions, and affiliates can see statements of what they earned. Find them in Money > Invoices. You can mark an invoice paid or cancel it.

Yes. Offers and payouts can use different currencies. Manage them under Settings > Currency.

Balances count only approved conversions. Pending ones are not yet included, and declined ones are removed. Open the affiliate's conversion list to see each line.

No. Every change in money goes through one protected record, so a conversion is never counted or refunded twice.

When the approved balance reaches your minimum withdrawal. You set the minimum in Settings > Company.

The number of days a conversion waits before it counts as available for payout. It protects you against late cancellations. Set it in Settings > Company.

Open the request under Money > Payments, decline it, and the amount returns to the affiliate's balance.

Open the payment request and mark it as paid after you send the money.

Yes, under Earnings > Payments in their panel.

You create an invoice for the advertiser from their real conversions (Money > Invoices), send it, and mark it paid when the money arrives.

A summary of what an affiliate earned in a period, generated from their approved conversions.

Yes. The platform converts using the exchange rates you set under Settings > Currency.

Decline or reverse the conversion. The amount is taken off the affiliate's balance, and the change is recorded.

Open the conversion, change its status or amount where allowed, or decline it and record a corrected one. Every change is logged.

Yes. Use Protection & Tools > Import Conversions to upload a file.

Under Reports & Insights: Performance, Conversion, Conversion Logs, Click Logs, Search by Email, Fraud Analytics, Conversion Speed, Cap Pacing, Daily Stats, Customer LTV and Raw Data Export. You can break results down by offer, affiliate, advertiser, country, device, browser, sub ID and day.

Use Search by Email to find a customer's conversions, or filter Conversion Logs by order ID or click ID.

It highlights suspicious affiliates by conversion speed, repeated IPs and devices and click-to-conversion ratios, so you can review them before paying.

• IP velocity guard: blocks bursts of clicks from one address (switch it on in Protection).
• Auto-block: pauses flagged affiliates.
• Click IP Filter and Suppression Lists: block IPs or people who opted out.
• Scrub rate and KYC checks.
• Block Known Bots in each offer.

Rules that act for you, for example pause an offer or notify you when something crosses a limit. Set them in Protection & Tools > Automation.

Yes. A daily summary email can be switched on or off in Settings > Company.

Yes. A public status page shows partners that tracking is running.

The Dashboard shows clicks, conversions, payout, revenue and profit for the chosen dates. Pick the date range and click Generate Report.

Revenue is what advertisers pay you. Payout is what you pay affiliates. Profit is revenue minus payout.

Open Reports & Insights > Performance and group by affiliate or by offer, then sort the table.

In Performance, group or filter by country, device or browser.

Yes. Reports can be exported, and Raw Data Export gives you the full clicks and conversions as a file.

Which offers are on track to reach their daily cap before the day ends, so you can act early.

How long it takes from click to conversion. Very fast conversions can mean automated traffic.

A day-by-day summary table of clicks, conversions and money, useful for quick checks.

Different time zones, pending versus approved status, declined conversions and duplicate protection can all cause differences. Compare the same dates and the same status.

Yes. In Performance and Conversion reports, tick the group-by boxes: Sub ID 1 to 10, country, region, city, device type, device model, operating system and browser. You can combine several at once.

Open Click Log and Conversion Log in the Reports menu. Every panel has them: affiliates see their own traffic, advertisers see traffic sent to their offers, employees see their assigned affiliates, and the admin sees everything. You can filter by date, offer, click ID, any Sub ID, IP, country, device, OS and browser, open Details on a row for every field, and download the result as a CSV file.

It records every call that reaches your tracking postback URL, with the exact parameters received and the result (recorded or rejected, and why). Use it when an advertiser says they fired a postback but no conversion appears. It is in the Reports menu for the admin, advertisers and employees.

1. Register and wait for approval if required.
2. Open Offers > All Offers and join the offers you like (some need approval).
3. Copy your tracking link from the offer.
4. Promote it. You earn when a visitor completes the goal.

In Reports > Performance and Reports > Conversion, and your balance on the Dashboard. Earnings > Payments shows your payout requests.

Open Earnings > Payments and request a withdrawal when your approved balance reaches the minimum. Choose your payment method and make sure your details are right.

The network checks results before approving. Approved conversions add to your balance. Declined ones are not paid.

Add sub IDs (Aff Sub 1 to 10) to your link. They appear in your reports so you can see which source earns.

Open Integrations > Postback, add your tracker's address and use the tokens listed on the page.

The network may ask for identity documents before paying you. Upload them under Account > KYC Documents.

Turn on two-factor sign-in under Account > Security (2FA).

Use Account > Support to send a ticket, or email your affiliate manager shown at the bottom of your menu.

Yes, use Reports > Export My Data.

Open the offer in Offers > All Offers and click the request button. The network approves it and you will see it in My Offers.

Free fields you add to your link, for example your traffic source or campaign name. They come back in your reports so you can see what works.

Under Offers > Coupons and Offers > Product Feed, if the network has shared them.

A web address that lists the offers available to you, which your own tools can read. Find it under Integrations > Offer Feed.

Open Integrations > API Keys and create a key. Keep it private. Delete it if it is ever exposed.

You can invite other people to join the network and earn a commission when they earn. Your invitation link is under Earnings > Referrals.

Common reasons are a cancelled or returned order, a duplicate, traffic that did not match the offer rules, or suspected fraud. Contact the network if you think it is wrong.

In Reports > Performance group by your sub IDs.

Check that you are approved for the offer, the offer is active and the link is copied in full. Ask the network if it still fails.

Yes. Use the postback under Integrations > Postback to send each conversion to your tracker.

Open your account page and update the payment method details before you request a withdrawal.

Open the offer, use the link builder, and fill the sub ID boxes (up to ten). The link then carries `aff_sub1` to `aff_sub10`, and you can group your reports by them.

Add and manage your own offers, see how they perform, see conversions and view your invoices.

Your developer adds the postback address shown on the offer page to your site or app. It sends the click ID when a sale or signup happens.

Open Reports > Performance and Reports > Conversion.

Under Billing > Invoices.

Under Account > Security (2FA) turn on two-factor sign-in.

Open Offers > Add Offer, enter the details and save. Check with the network about how new offers are reviewed.

Check Reports > Performance and Conversion. The network also runs fraud checks. Contact them about anything that looks wrong.

The network controls approval. If you have a conversion you want declined, for example a cancelled order, tell the network or use the postback to report the reversal if your setup supports it.

Open Offers > Manage Offers, edit the offer and change the destination URL.

Under Billing > Invoices.

Only what your admin allowed. You usually manage affiliates and view reports. Some people also get Fraud Analytics or the Click Simulator.

Your admin controls your access. Ask them to grant the permission you need.

Open Account > My Account to change your password, and enable two-factor sign-in when it is offered.

Yes. Each customer has a separate database. Files and caches are separate too, so one customer can never see another's data.

We take nightly backups of the platform. You can also download your own data at any time from Plan & Billing or Raw Data Export.

No. Payments are handled by Stripe. We never see or store your card number.

Use a strong, unique password and turn on two-factor sign-in under Settings > Security (2FA).

Only the people you add. Our support team can open your workspace to help only with a recorded action.

Yes. Delete your workspace from Plan & Billing. After a 7-day waiting period everything is permanently removed.

At the bottom of the main website: Terms and Privacy.

One-time codes shown once when you switch on two-factor sign-in. If you lose your phone, each code lets you in one time. Store them somewhere safe, not on the same phone.

Open Security (2FA) and follow the steps to turn it off. You may need your password or a code.

Yes. Open Security (2FA) > Login sessions to see every device and sign out the ones you do not recognise.

With two-factor sign-in on, they still need your phone's code. Without it, change your password straight away and sign out all other devices.

Your data is used to run your workspace, as described in the Privacy Policy at the bottom of the main website.

Identity (KYC) documents are stored privately in your workspace. Only you and the people you allow can open them.

It normally takes about a minute. Wait two minutes and refresh the page. If it is still not ready, contact us with the email you used to sign up.

Check that you are on your own workspace address (not the main website). Use the Forgot password link if needed. If you use two-factor sign-in, make sure your phone's time is correct.

Use one of your recovery codes. They are shown once, when you switch on two-factor sign-in; each works one time. If you did not save them, contact your workspace admin, or us if you are the admin, and we will help you after checking your identity.

Your trial ended or a payment failed. Sign in as admin and open Plan & Billing to choose a plan or update your card.

Open Plan & Billing to see which limit it is. Upgrade your plan or wait for the month to renew.

1. Check the advertiser is sending the postback with the correct click ID.
2. If you use a secret token or IP allow-list, check they match.
3. Look at Conversion Logs and Postback logs for rejected attempts.
4. Use the Click Simulator to check which rule a click would hit (it does not record anything).

Send an order ID in the postback so duplicates are ignored. Check the offer's Duplicate Click Threshold and conversion time limits.

Check the offer is active, has not expired, has not reached a cap, and the destination URL is correct. Affiliates may also need approval for private offers.

Use Send test email in Settings > Email. If it fails, re-check host, port, encryption, username and password with your mail provider, or click Use server defaults.

Save it again in Settings > Company and refresh the page with Ctrl+F5. Use a PNG, JPG, WebP or GIF file.

Use the Contact page on the main website, or Support > Support Tickets inside your workspace if you are an affiliate or advertiser of a network. Include your workspace name and a screenshot.

Hold Ctrl and press F5 (or Cmd + Shift + R on a Mac) to reload the page without the saved copy.

Your role or permissions may not include it, or your plan may not include that feature. Ask your admin, or check Plan & Billing.

Mark it as 'not spam' and add the sender to your contacts. Admins can improve delivery with their own domain under Settings > Email.

Check the date range, the filters and that clicks were actually sent. New workspaces start empty.

Check the offer's country targeting and the destination URL. The visitor's country decides which rule applies.

Check the offer's campaign URL is correct and that the advertiser's site keeps the click ID that we add to it.

It waits for the network admin to review it. Contact them if it takes longer than they promised.

Check the file type (PNG, JPG, WebP or GIF for images, CSV for imports) and the file size, then try again.

Contact us as soon as possible with your workspace name. Nightly backups exist, but restoring is a manual job, so tell us what was deleted and when.

Use the Contact page on the main website and describe what you did, what you expected and what happened. A screenshot helps.

• Visitors on our website: click the "Ask us" chat button at the bottom right. It answers from the Help Center, and you can leave a message for a real person.
• Customers with a workspace: open Contact Support in your workspace menu and send a ticket.

We reply by email and inside your workspace.

1. Sign in to your workspace as the admin.
2. Open Contact Support in the menu.
3. Click New ticket, pick a topic and urgency, describe the problem, and attach screenshots if you can.
4. Press Send ticket. You get a confirmation email straight away.

Open Contact Support in your workspace. Each ticket shows the full conversation. You also receive our reply by email. Reply from the ticket page to continue the conversation.

Yes. You can attach up to 3 files of 5 MB each: images (PNG, JPG, GIF, WEBP), PDF, TXT, CSV or LOG. A screenshot of the problem helps us fix it faster.

• Open: we have your message and are working on it.
• Waiting for you: we replied and need your answer.
• Closed: solved. Reply any time to open it again.

Tickets waiting for you for 7 days are closed automatically.

We read every ticket. Urgent topics such as tracking that is down or failed payments are handled first. Tickets that wait more than a day are flagged for our team.

Yes. Type "talk to a human" or press the button in the chat. Leave your name, email and message and a real person replies by email.